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Help center · Updated 9 September 2026

How can we help?

17 answers about installing AwaCut, running batches, what the licence actually requires, and moving over from a tool that charges per image. Every answer here was checked against the app itself, not against the marketing copy.

Install and run

Getting AwaCut onto a Mac, a Windows PC or a Linux machine.

How do I install AwaCut on macOS?

Download the .dmg from the download section on the home page, open it, and drag AwaCut into your Applications folder. Then open it from Applications, not from the mounted disk image.

The first launch can take a few seconds longer than later ones while macOS checks the app. If macOS says the app cannot be opened because the developer cannot be verified, right-click the app icon and choose Open, then confirm. That prompt appears once per machine.

AwaCut needs an Apple silicon Mac. The build is aarch64.

How do I install AwaCut on Windows?

Download the .exe installer and run it. Windows SmartScreen will show a blue screen saying it protected your PC, because the installer is not yet signed with a certificate Microsoft recognises. Click More info, then Run anyway.

This is expected today and we are not going to pretend otherwise. Signing is in progress. Until it lands, the check you can make yourself is the domain the file came from: downloads are served from dl.awacut.com over HTTPS and nowhere else.

The installer puts AwaCut in your Start menu. It needs 64-bit Windows.

How do I install AwaCut on Linux?

Download the .AppImage, make it executable with chmod +x, and run it. There is nothing to install and nothing to uninstall: the AppImage is the whole application in one file.

A .deb package is also published for Debian and Ubuntu derivatives if you prefer your package manager to own the files.

The build is amd64.

What does AwaCut need to run?

An Apple silicon Mac, a 64-bit Windows PC, or a 64-bit Linux machine. No graphics card is required: background removal runs on the processor.

No internet connection is needed to remove a background. The connection is used to activate your licence and to check it again roughly once a month.

Removing backgrounds

Single photos, whole folders, backgrounds and output formats.

How do I process a whole folder?

Drag the folder onto the AwaCut window, or press Add Folder. Every image inside is queued and processed one after another, and you can leave it running.

Add Images picks individual files instead, and you can select as many as you like in the dialog. Folders and loose files sit in the same queue.

Nothing is uploaded. The images are read from your disk, processed on your own processor, and written back through Export to Folder, to the folder you choose.

How do I export a transparent PNG?

Set the background to Alpha and the format to PNG. Alpha is what the app calls a transparent background, and that pair is what produces a real alpha channel, the kind that stays see-through when you drop the cutout onto another colour. In a translated interface the button reads Alfa.

JPG cannot store transparency at all. If Alpha is selected, AwaCut switches the format back to PNG and disables JPG rather than silently flattening your cutout onto white. WebP does support transparency and produces much smaller files, which is what you want for a web shop.

How do I put the cutout on a white or coloured background?

The background control offers White, Beige, Gray and Studio as presets, and Custom for any colour you like. Whichever you pick applies to every image in the queue, so a whole catalogue comes out on exactly the same background.

Outline adds a border in white or a colour of your choice, with adjustable thickness. It is the sticker look, and it is applied at export time.

Changing the background or the format re-exports what is already in the queue. You do not need to run the batch again.

Which output formats does AwaCut write?

PNG, WebP and JPG. PNG and WebP keep transparency; JPG does not and is only offered when the background is not transparent.

Cutouts are written at the original dimensions of the photo you fed in. The segmentation model works at a fixed internal size and the resulting matte is scaled back up to your image, so a 4000 pixel photo comes out 4000 pixels wide.

The edges are not right on one photo. What can I do?

Fine detail such as hair, fur, lace and wire is where any background remover is weakest, and where the subject separates poorly from a background of a similar colour or brightness. A photo of a white shoe on a white sheet is the hard case.

The most reliable fix is at the camera, not in software: put visible separation between the subject and whatever is behind it. Failing that, feed in the largest version of the photo you have rather than a downscaled copy.

If a specific photo comes out wrong and you think it should not, send it to support@awacut.com. Real failure cases are how the model gets better.

Licence and account

The trial, activation, moving machines, and what expiry means.

What does the free trial include?

Ten images, at full resolution, with no account and no card. It is the complete application, not a watermarked preview: the ten cutouts are yours to use.

The counter is per machine and does not reset. It is there so you can prove the quality on your own photos before you pay anything.

How does the licence work, and does it need the internet?

You buy a licence key, paste it into the app once, and the app checks it online that one time. After that, removing backgrounds needs no connection at all.

The app rechecks the key roughly every 30 days. If it cannot reach the internet when that check is due, it keeps working for another 14 days and shows a quiet hint. That is deliberate: a laptop on a plane or in a studio with no signal keeps working.

So: background removal is offline, licensing is not. We would rather say that plainly than claim the app works entirely without the internet.

How do I move my licence to another computer?

Press Deactivate this device in AwaCut on the machine you are leaving, then paste the same key into AwaCut on the new machine.

If the old machine is gone, broken or wiped and you cannot deactivate it there, you can free the seat yourself from your Polar customer portal, or write to support@awacut.com with your licence key and we will do it.

What happens when the year is up?

The app stops removing backgrounds until you renew. Nothing you already exported is affected: the cutouts are files on your disk and they are yours permanently, whatever happens to the licence or to us.

There are no credits to lose and no images to expire. The only thing that lapses is your ability to make new cutouts.

Moving from another tool

Coming from remove.bg, or from anything that charges per image.

I used remove.bg Desktop. What is the equivalent in AwaCut?

remove.bg states on its own site that its standalone service, including the desktop app, stops working on 1 December 2026, and its own suggested replacement is Canva's bulk background removal.

For the folder workflow specifically, that answer does not cover it: Canva is a browser and design tool, not something you drag a folder of 500 photos into. AwaCut is a desktop app that takes folders, runs on Windows, macOS and Linux, and writes transparent PNGs, which is the same shape of workflow.

Two things do change. AwaCut has no Photoshop plugin and no API, and it processes on your own machine rather than in the cloud, which means the speed depends on your computer.

Is there anything I should do before remove.bg closes?

Yes, and it has a deadline. remove.bg says accounts stay reachable until 1 December 2026 at 09:00 CET and not after, and that your credit usage report and your invoices cannot be downloaded once that happens.

Export both from your remove.bg account page before that date. You may well need the invoices for your accounting long after the service is gone. This has nothing to do with which tool you switch to.

Still stuck?

Write to us with the version you are running and, if it is about a specific photo, the photo itself. A real person reads it.

support@awacut.com